Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer the following return and refund policy:

Return period

You have 7 calendar days from the delivery date to request a return.

Return conditions

For a return to be accepted, the product must meet the following conditions:

• The item must be unused and in the same condition in which you received it.

• It must be in its original packaging, with all labels intact.

• Personalized or discounted items cannot be returned (unless there is a manufacturing defect).

Return process

To request a return, please contact our customer service and provide your order number, the reason for the return, and, if applicable, photos of the product.

Our team will respond within 48 hours with the relevant return instructions.

Return shipping costs are borne by the customer, unless the item received is defective or was shipped incorrectly.

Refunds

Once your return has been received and inspected, you will be notified whether your refund has been approved or rejected.

If approved, the refund will be processed within 7 to 10 business days using the same payment method you used for your order.

Damaged or defective products

If you receive a damaged or defective product, please contact us immediately and attach clear photos of the issue so that we can organize a replacement or a refund.